Returns & Exchanges
Lotte Duty Free Australia is committed to customer satisfaction, offering returns on eligible items within 30 days of purchase provided they are in original, unopened condition. Please note that certain duty-free restrictions and hygiene regulations may apply to specific product categories.
Verify Eligibility
Ensure your item is unopened, unused, and in its original packaging with all security seals intact before initiating a request.
Contact Customer Care
Email our support team with your order number and proof of purchase to receive a Return Authorization number and local return instructions.
Secure Packaging
Carefully pack your items to prevent damage during transit and include the Return Authorization form inside the parcel.
Ship and Refund
Send the package back to our designated warehouse; once inspected and approved, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing